Return Policy
FOR NON-PERSONALIZED PRODUCTS
Should cards be damaged in transit, please notify us by email and return the cards for full exchange. Shipping and handling will the customers responsibility.
FOR PERSONALIZED PRODUCTS
Keepsakes by Faith, LLC is not responsible for typographic errors. We will use our professional judgment in regards to placement of text, design, and the appropriate size and position on printed items. We cannot accept returns on personalized items. If you have a question regarding your order, please contact us within 5 days of receiving your order and have your order number for referencing. If we are in error, we will reprint and ship your order immediately at no cost to you. Keepsakes by Faith, LLC is not responsible for any consequential damages as a result of an error. Our liability is specifically limited to the value of the personalized product we manufactured. Shipping charges cannot be credited and return shipping is the customer's responsibility.
Because each card is handmade, we cannot we cannot assume responsibility for shade variations in ink, paper colors or slight variation in card designs. Imprint colors may vary from the samples illustrated depending on the lettering style and color of product selected. The imprint color will also appear darker if used with a bold lettering style and lighter if used with a fine line lettering style. Paper, like fabric, has a tendency to vary in shade and texture from one dye lot to another. |
